Get Support

Everyone bought our product have account. If you want to send support request:
- please login
- use left side menu "Support ticket" to sent your request

To get fast results from your request, please read next instructions

There are plenty of suggestions for providing great customer support, but there is not much on how to get great customer support.

Being on the receiving end for thousands of support and customer service requests (I do the bulk of the customer support for Basecamp, Backpack, and Ta-da list) I’ve learned a thing or two about how you should go about putting a customer support request together. How you communicate has a lot to do with how your request is handled. Here are some tips:

  • Remember there’s a human on the other end.
  • Be your request never will be ignored
  • Threat is evel
  • Provide useful, descriptive, relevant information
  • Don’t write overly detailed, wordy support requests